FAQ

Q. Do you carry ex-stocks or have stocks on hand? - Wholesale Order

We are a flexible packaging manufacturer with over thousands of designs in multi-colors and multi-sizes readily stocked in our New York and Global warehouse.

Q. What is the delivery lead time? - Wholesale Order

Estimated time for delivery:
  • Ready stock pouches - 5 to 7 business days
  • Custom printed pouch – 10 to 15 business days
  • Custom made pouch – 15-25 business days

  • (Note: Business days refers to 5 working days in a week excluding weekends. Peak festive seasons/ Port congestion periods to expect delay from 3-5 business days)

    Q. What is the minimum order quantity (MOQ) we can place order for? - Wholesale Order

    Minimum Order Quantity:
  • Ready stock pouches - 100 to 200pcs
  • Custom printed pouch – 500pcs
  • Custom made pouch – 2000pcs
  • Q. How do I submit a Request for Quote? - Wholesale Order

    All prices listed online www.qqstudio.sg for 500pcs to 1000pcs. For order size more than 5000pcs, please submit your request for quote by email to sales@qqstudio.sg.

    Q. What is the payment methods accepted? - Payment & Terms

    Methods of payment accepted
  • Paypal/Stripe
  • Internet banking and ATM transfers
  • PAYNOW (Fast Payment to Unique Entity Number 201903673N)
  • Credit/debit card including Visa & Mastercard
  • Q. What are your Payment Terms? - Payment & Terms

    1)  Ready stock orders – All online orders are processed within 12 hours upon full payment received.
    2) Customisation Orders below $1000 - Full payment made with order confirmation before project commencement and delivery.
    3) Customisation Orders above $1000 - 50% deposit is required as order confirmation before project commencement and balance payment of 50% payable when project completed before delivery.

    Q. What is the Return & Exchange policy? - Exchange & Returns

    Due to the nature of our products, and hygiene purpose, we can only accept returns for exchange if:
  • A wrong item was delivered
  • Received an item delivered that has manufacturing defects.
  • No returns will be accepted for items damaged from shipping.
  • Q. What to do if I receive a wrong or defective product? - Exchange & Returns

    If you have received a damaged or wrong product, please file a claim by emailing us at projects@qqstudio.sg with the following information:
  • Order date
  • Images of the front and back of the product packaging
  • Product’s SKU label
  • Reason for Exchange or Refund
  • Q. How to make request for Exchange? - Exchange & Returns

    Please submit your request within 3 days upon receipt of your order, for return or exchange of order number via email to projects@qqstudio.sg, stating the reasons of your request. Upon request approval, we will arrange for our delivery service provider to pick up the order from you.

    Your order should be returned in new, unused, undamaged condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. It will take 1 to 2 working days for us to send out your order once again. You will receive an email to notify you of your new tracking number for the order. In the case that the item is no longer in stock, store credit or refund will be issued instead.

    Q. If I changed my mind about my order, can I return for refund? - Exchange & Returns

    Your satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. The refund value will be dependent on the condition of the returned products:
  • New
  • Unused
  • Undamaged
  • Purchase made within the same month of return

  • Non-refundable category include products that are:
  • Used and damaged
  • Opened packages
  • On sale/promotion
  • Discontinued models
  • Sample packs
  • Custom printed orders
  • Fees that are also no refundable includes return shipping costs, customs fees and customisation costs.
  • Q. How long is the delivery lead time? - Shipping & Delivery

    Estimated time for delivery:
  • * Ready stock pouches - 5 to 7 business days
  • * Custom printed pouch – 10 to 15 business days
  • * Custom made pouch – 15-25 business days

  • Note: Business days refers to 5 working days in a week excluding weekends. Peak festive seasons/ Port congestion periods to expect delay from 3-5 business days

    Q. Is there a faster Express delivery option? - Shipping & Delivery

    Yes, express shipping rates are calculated based on destination, quantity, size and weight of items in order. Typically you may save up to 3-5 business days of total delivery time.

    Q. How can I change the shipping / delivery address? - Shipping & Delivery

    Just send in your order number with correct shipping address to projects@qqstudio.sg within 12 hours for our order processing team to update your information right away.

    Q. Where is my order shipped from? - Shipping & Delivery

    All online orders are processed within 12 hours and shipped from:
  • New York warehouse for orders from USA or Canada
  • Global warehouse for orders from the rest of the world
  • Q. What is the shipping cost? - Shipping & Delivery

    The cost of shipping is based on the total weight of the product and location. When you shop on www.qqstudio.sg all prices quoted include doorstep delivery.

    Q. Do I have to pay Duties & Taxes? - Shipping & Delivery

    All buyers are responsible for local duties and taxes according to your country law such as Singapore Goods & Service Tax.

    Q. Can I split my order between few different delivery addresses? - Shipping & Delivery

    Yes, separate shipping can be arranged. Only the first delivery address is free of charge; a surcharge will be applicable for subsequent delivery locations.

    Q. Can I make a sample request? - Sample Request

    As a manufacturer, we are happy to provide you with up to 3 free samples by normal mail. You can:
    1) Submit your sample request online at
    2) Email to sales@qqstudio.sg with information of company, model code, size and color preference.
    3) Self-collection only by appointment to ensure our local sales office do have the sample stock you are looking for.

    Note: In the event of out of stock of the exact model requested, we may then arrange for a similar size/color/material sample stock for your reference. Only confirmed project samples are delivered by courier while sample requests are delivered by local SINGPOST.

    Q. What kind of Customization service and the minimum order quantity? - Customisation

    As a manufacturer, here are several ways we can serve your customization needs:
  • Custom print artwork on stock pouches from 500pcs
  • Custom label with artwork printed labels from 1000pcs
  • Custom made to order design of pouch from 2000pcs
  • *Artwork to be provided by client.

    Q. Do you offer any Custom design service? - Customisation

    We have in-house designers ready to work on your existing or brand new designs to go along with your pouches. Email sales@qqstudio.sg for a request quote with your contact information and any reference design (if any).

    Q. How is printing done on Custom print pouch? - Customisation

    Custom Printing technology on stock pouches allow up to 2 color printing on both sides. The limitations of this production is that artwork can only be printed within a small print area and the artwork cannot be too complicated. Click on Custom Print Guideline for more detailed information.

    Q. How is production done on Custom made pouch? - Customisation

    Custom made pouches can be a full prints of up to 9 colors. You can also choose to have additional features like hang holes, die-cut handles, round edges, shaped designs, display windows or spout openings. Click on Custom Made Guideline for more detailed information.

    Q. What is the artwork format you accept for custom printing jobs? - Artwork Guidelines

    Artwork formats accepted in AI/.psd/.pdf with a minimum resolution of 300dpi and all texts are outlined.

    Q. What is the charge for file conversion for artwork from other formats? - Artwork Guidelines

    Depending on the artwork file submitted and the number of hours required, the file conversion charge may range from $50-$300.

    Q. Can I make amendments to the digital mock up for Custom projects? - Artwork Guidelines

    We allow up to a maximum of 3 revisions. Additional revision will be chargeable from $50-$120 each amendment.

    Q. Can I still make changes after artwork/sample approval? - Artwork Guidelines

    Yes you can. You will need to pay $50 adjustment surcharge for additional amendment after artwork/sample approved.
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